UPLIFT Desk Troubleshooting and Reset Instructions (2022)

70% of desk control boxes returned to us for replacement would have been fixed by performing a Quick Reset that takes about a minute. Please follow these Quick Reset Instructions.

Table of Contents

  1. General troubleshooting steps
  2. Control Box Wiring Diagram
  3. How to reset an UPLIFT Desk
  • Quick Reset Instructions
  • Thorough Reset Instructions
  • E08 Error Code on Advanced Keypads
  • Control Box Overheated (H01 Error Code on Advanced Keypads)
  • Advanced Troubleshooting Steps Used to Isolate the Faulty Component
  • Contact us for support
  • Desk Assembly + Programming Instructions

    If you're looking for instructions on desk assembly or programming your control box, please visit our Desk Assembly + Programming page.

    (Video) How to Reset Your UPLIFT Desk

    General troubleshooting steps

    (Error Codes ASR, RST, E01, E02, E03, E04, E05, E06, E07, E08, E09, E010, E011, E012)

    1. Check that all cables are securely connected to the control box and that the desk has power. If you're not sure the outlet has power, try plugging something else into that outlet to confirm that it's working.
    2. Check for obstructions. Confirm there is nothing obstructing the desk's motion, clearing out anything too close‒above, below, or beside it.
    3. Does your desk move slightly and then reverse direction? This motion is an important feature of the anti-collision safety system. Due to the sensitivity of our anti-collision system, a cord that is too tight or caught on something is a common cause of desks reversing like this.
      To resolve this issue:
      1. Your control box must be attached firmly to either your desktop or frame. If it is dangling by a cord or not secured, the anti-collision feature is falsely triggered and your desk won't move properly.
      2. Look for anything that might be obstructing the desk's movement up or down.
      3. Check for tight cords pulling on the desk frame or desktop. This can be overlooked if the cords were not tight prior to the desk height being adjusted.
      4. Adjust the anti-collision sensitivity, check the programming instructions.
    4. The control box should be connected as shown below.

    UPLIFT Desk Troubleshooting and Reset Instructions (1)

    How to reset an UPLIFT Desk

    Before you first use your UPLIFT Desk, we recommend that you perform a quick reset. Resetting the desk calibrates the legs so that they are in sync with each other electrically and in length. Also, most desk issues and errors are resolved by performing the reset procedure. 70% all control boxes returned to us for replacement exhibit issues that would have been resolved by resetting the desk!

    Watch How to Reset Your UPLIFT Desk for more information (under 2 minute watch time)

    • Quick Reset Instructions

      1. Hold the DOWN button until the desk reaches its lowest height and then release the button (for the Advanced Paddle Keypad, hold the paddle down).
        Pro tip: If your desk doesn't start to move after pressing the DOWN button, release the DOWN button and try again.
      2. Hold the DOWN button again for 30 seconds and then release (Note: if you have an Advanced Keypad it will display "ASR"; the Basic 2-Button Keypad does not have a display; the Advanced Paddle Keypad will display "RESET")
      3. Hold the DOWN button again until the desk lowers slightly, then rises slightly, then release the button. If the desk didn't move try this step again. The movement means the desk reset was successful. Your desk is now reset and ready to use! If the desk isn't operating properly please proceed to the next step.
    • Thorough Reset Instructions

      1. Unplug the power cord from the electrical outlet.
      2. Discharge stored power in the control box by holding the DOWN button for 10 seconds.
      3. Unplug the power cord and keypad cable from the control box, then firmly plug them back in to ensure a proper connection.
      4. Look at your control box to determine which of the corresponding instructions to follow in the next two steps.

      1. If you have the type of control box with a M1 port on top of the control box that looks like this, then:

      (Video) 8 Reasons Your Standing Desk Won't Go Up or Down (and How to Fix It)

      UPLIFT Desk Troubleshooting and Reset Instructions (2)
            1. Disconnect the Leg Cable from the Cable Extension. Do not disconnect the Cable Extension from the M1 Port. See Diagram below.
            2. On the opposite end of the control box, disconnect the other leg cable from the M2 port. See Diagram below.

      UPLIFT Desk Troubleshooting and Reset Instructions (3)

            1. Slide out the control box from the desk frame, and rotate it 180 degrees and slide it onto the opposite frame end, so that the ports are on opposite sides from where they were originally.
            2. Connect the leg cable that is now closest to the M2 port.
            3. Connect the leg cable that is now closest to the M1 port into the leg extension cable.
            4. Proceed to step f and skip the next instructions that apply to the other type of control box.

      2. If you have the type of control box with all straight ports that looks like this:

      UPLIFT Desk Troubleshooting and Reset Instructions (4)
          1. Disconnect both leg cables from the control box.
          2. Slide out the control box from the desk frame, and rotate it 180 degrees and slide it onto the opposite frame end, so that the ports are on opposite sides from where they were originally.
          3. Reconnect the leg cable that is now closest to the M1 Port.
          4. Reconnect the leg cable that is now closest to the M2 Port.
      1. Double-check that you've reattached the control box to the desk frame to prevent the anti-collision system from being falsely triggered.
      2. Confirm all cable connections are firmly inserted into the control box.
      3. Plug the desk back into an electrical outlet.
      4. Perform the Quick Reset described above.
      5. Try operating your desk like normal.
      6. If your desk is operating properly, we're very happy to have helped you!
      7. If your desk still isn't operating properly, proceed to contact us by filling out the support form below. Make sure to include the initial error code you received, and whether or not the error code changed after the thorough reset process. Include what steps you've taken to troubleshoot your desk.

    E08 Error Code with a V2 or V2-Commercial Control Box

    1. Follow the Thorough Reset instructions above which will help isolate the component that needs to be addressed.
    2. Use the support form below and we'll troubleshoot with you further. Be sure to explain what error code you started with, what error code it changed to or if it didn't change after the thorough reset instructions, and include at least one photo that shows the control box and all the connected cables.
    3. If the error changed from an E08 to an E07, after troubleshooting with you further, we will likely be sending you a replacement leg cable or a replacement leg.
    4. If the error did not change and remains an E08, after troubleshooting with you further, we will likely be sending you a new control box and possibly one or more legs.

    Control Box Overheated (H01 Error Code on Advanced Keypads)

    The desk motor has a 10% duty cycle, which protects it from overheating. For example, in a 20 minute period, if you activate your desk motor for two minutes, it needs to rest for the remaining 18 minutes. Simply let your desk rest for 18 minutes, and then try again.

    (Video) My Standing Desk Only Goes Down: How-To Reset Your Desk

    Advanced Troubleshooting Steps Used to Isolate the Faulty Component

    Our support staff uses the advanced troubleshooting steps linked to below in order to find the faulty component to ensure the correct part is sent to you.

    • Advanced troubleshooting steps for 2-leg desks (pdf)
    • Advanced troubleshooting steps for 3-leg desks (pdf)
    • Advanced troubleshooting steps for 4-leg desks (pdf)

    UPLIFT Desk Wobble & Stability Improvements

    If your UPLIFT Desk wobbles or moves too much while using it, follow these instructions to make sure your desk is properly assembled to mitigate any wobbling. All height adjustable desks are subject to some wobble if enough pressure is exerted onto them, as the desktop is not connected to an immoble desk frame. The design of UPLIFT Desks make them some of the most sturdy and reliable standing desks on the market, but if they're not assembled correctly, they will not perform at their best.

    Make sure all screws and bolts are tight!

    (Video) How To Reset Your Electric Standing Desk

    1. Check the screws used to fasten the desktop to the desk frame. If there are any screws loose that keep the desktop firmly attached to the desk frame, it can cause an imbalance and exacerbate any wobble.
    2. Check the bolts attaching the feet to the lifting columns (legs). These are the most likely to come loose over time as the attachment from the foot to the leg is where the most leverage is, resulting in compounding movement the further up the desk you go. Most of the time, if there is wobble on a desk at the seated height, the bolts on the feet are the culprit.
    3. Check the bolts attaching the side brackets and crossbar ends. These are the bolts on the outside to the left and right sides of the desk going in through the side bracket into the crossbar end. Then check the bolts going in from the crossbar end into the lifting column (or leg) itself.
    4. If the feet are tightened up and you've checked all 8 bolts on both sides of the top of the frame, there is a slim chance that the connection between the lifting columns isn't secure.
    5. Please contact us by filling out the support form below for any additional help.

    Contact us for support

    If you need assistance, the best way to get us all the information we need to expedite your case is to fill out the support form below.
    Alternatively, you can email us at [emailprotected], live chat with us, or call 800-349-3839.
    Allow 1-3 business days to process. Then we will ship any replacement items within the current lead time for that particular item via standard ground service. If any other troubleshooting is needed, we will reach out to you.

    (Video) Stand Desk Troubleshooting

    FAQs

    How do I reset my stand up desk uplift? ›

    Quick Reset Instructions

    Hold the DOWN button until the desk reaches its lowest height and then release the button (for the Advanced Paddle Keypad, hold the paddle down). Pro tip: If your desk doesn't start to move after pressing the DOWN button, release the DOWN button and try again.

    How do you reprogram an uplift desk? ›

    Program Your UPLIFT Desk
    1. Press and hold the "up" or "down" button to move the desk to your desired height.
    2. Then press the "M" button followed by a number button (1, 2, 3, or 4) to assign the current height to that number.

    What does E08 mean on a standing desk? ›

    Height Setting Error | Code E07, E08. E07 will display if the cable connected to the M1 port is not fully secured; E08 will display if the cable connected to the M2 port is not fully secured. Disconnect and er-connect the cable. Follow below instructions to reset (RST) the desk. If error persists, contact Vari.

    How do I fix E08 error on standing desk? ›

    Desk will not move and E08 code on LED display

    Step 1: Check that the two cords with white multi-prong ends are fully inserted and secure. We recommend removing them and reinserting until they click. Then please press “▼” button until the desk reaches its lowest height and rebounds to stop to reset.

    Why is my standing desk not going up? ›

    Common Reasons Why Your Standing Desk Won't Go Up

    The control box cycle may be out. The power cables used to connect the desk may have not been secured. The legs of the standing desk may be uneven. There could be obstructions in the travel path.

    How do I fix ASR error? ›

    If you have encountered ASR error on your electric standing desks, follow the steps below for a quick reset of your desk. Hold the DOWN button for about 3 seconds and then release it. The electric desk will lower down on its own and returns to a height. The ASR error will disappear on the LED panel display.

    How do you unlock a moving desk? ›

    How to Lock Your Sit Stand Desk - YouTube

    How do I reset my europlan standing desk? ›

    Adjust the desk to the lowest position and then release. Press and hold the DOWN arrow button again for up to 20 seconds until ASR shows on the display. Press and hold the DOWN button again until the desk goes to the lowest position and then back up and then release. The desk is now reset.

    What does ASR mean on my standing desk? ›

    This code means the desk needs to be reset. Please take use the following instructions described below when the LED display shows ASR. Please press AND CONTINUE TO HOLD the “▼” button until the desk reaches its lowest height and rebounds to stop to reset.

    How do I fix e07 error on standing desk? ›

    How to Fix Error Code E07 For Maidesite Standing Desk - YouTube

    How do I fix E04 error on standing desk? ›

    Error Codes for the Solo, Corner, and V Ryzers

    The error codes from E01-E04 are usually issues involving supply of power to the control box or an internal fault with the programming inside. Please unplug the control box for 10-20 minutes and then plug back.

    What does ASF mean on standing desk? ›

    Keypad displays Error Code ASF or RST

    This code is indicating that the desk requires a reset.

    How do I fix error code E08 on a lazy spa? ›

    E08
    1. Turn Pump On.
    2. Press Test – either on the PRCD or on the pump screen display.
    3. Turn plug off and remove from socket.
    4. Plug back in and turn on.
    5. On the PRCD (black box) press: Reset → Test → Reset.
    6. Hold down the On / Off button on the pump for 5 seconds.

    How do you manually reset Varidesk? ›

    Press the DOWN button on the control panel until the base reaches its lowest position. Press and hold the DOWN button again until the LED display reads “RST”. Release the 1 button.

    How do you reset a Seville airlift? ›

    Press and hold the M button + Number button for 1 to 3 seconds until the displayed number starts blinking. Press the desired Number button twice, or press and hold to adjust to the height stored at that number. - - - Reset the system.

    What does e3 mean on Tresanti desk? ›

    Stop using the switch, let system cool down for 10 minutes. E03 Table top overload 1. Remove weight from table top. E04 Control box malfunction 1. Unplug for 5 mins.

    How do I unlock a locked desk? ›

    Press and hold the down arrow button (▼) until the table reaches its lowest position. Then, release. Press and hold the button again for 10 seconds. Then, release.

    How do I unlock my AMQ desk? ›

    Press and hold the “M” button (about 5 seconds) until the LED display switches from “LOC” to the height number. 2. Release the button. The handset is now unlocked and fully functional.

    How do I reset my smart desk? ›

    Second, do a hard reset for the desk:
    1. Unplug the SmartDesk from the main power supply and wait for 20 seconds. Plug it back in and wait for another 20 seconds.
    2. Press the up and down buttons (at the same time) until the desk lowers all the way down and beeps.
    3. Release both buttons.

    How do I reset my standing desk at AMQ? ›

    If your issue persists, please contact AMQ Customer Care at cc@amqsolutions.com or (877) 801-0370. Reset the Base by holding the Up and Down arrows together for 5-10 seconds. After the display stops flashing and you hear a beeping sound, the base is reset.

    How do I reset my autonomous standing desk? ›

    Reset Steps:
    1. Unplug the desk for 20 seconds. Plug it back in. Wait a full 20 seconds.
    2. Press the up and down buttons until the desk lowers all the way and beeps or 20 seconds pass.
    3. Release both buttons.
    4. Press the down buttons until the desk beeps one more time or 20 seconds pass.

    How do I program my standing desk memory? ›

    Programming Memory Presets on your Desky Dual Sit Stand Desk

    Why does my standing desk says Loc? ›

    Or is it showing the LOC Error code? If you are seeing this error code or your desk is failing to move, it means, likely, your Child Lock is on. To engage or disengage Child Lock, simply, press and hold the M button for about 5 seconds.

    How do you set presets on a standing desk? ›

    Preset Sitting & Standing Heights - Ascent 2 & 3 - YouTube

    How do I reset my smart desk? ›

    Second, do a hard reset for the desk:
    1. Unplug the SmartDesk from the main power supply and wait for 20 seconds. Plug it back in and wait for another 20 seconds.
    2. Press the up and down buttons (at the same time) until the desk lowers all the way down and beeps.
    3. Release both buttons.

    How do I fix my smart desk? ›

    If the power source is not the issue, attempt to reset the desk by unplugging it for 20 seconds. Power it up, press the up and down buttons until 20 seconds pass, then release both buttons. Press the down buttons again until the desk beeps or until 20 seconds pass and your desk should be reset.

    What does E04 mean on standing desk? ›

    The error codes from E01-E04 are usually issues involving supply of power to the control box or an internal fault with the programming inside. Please unplug the control box for 10-20 minutes and then plug back. Perform the Reset Procedure and check for functionality afterwards.

    How do I set memory on Fezibo desk? ›

    Press“S”key,till the display will show“S--”. Press“1”,and the display will show alternately as“S-1”and the desktop height. Press“S”key,the first memory position is set successfully. Similar progress for 2 and 3 memory positions.

    How do I set memory on Jarvis desk? ›

    To program your memory presets, raise or lower your Jarvis to your preferred height. Then, press the M icon followed by one of the four numbers you want to preset. This number will return Jarvis to your preferred height from now on.

    How do you unlock a moving desk? ›

    How to Lock Your Sit Stand Desk - YouTube

    How do I reset my AMQ desk? ›

    Press and hold the “M” button until the display blinks. After it starts blinking, press one of the preset number buttons (1, 2, 3 or 4) on the LED screen. 3. The table will automatically reset to this height whenever the preset number is pressed and held until the preset height is reached.

    How do I unlock my AMQ desk? ›

    Press and hold the “M” button (about 5 seconds) until the LED display switches from “LOC” to the height number. 2. Release the button. The handset is now unlocked and fully functional.

    Videos

    1. Uplift desk motor problem
    (Hemna)
    2. E01 Error Reset Instructions
    (Xybix Systems Inc)
    3. How to Fix Error Code E07 For Maidesite Standing Desk
    (Maidesite Office)
    4. Re-set Operation & EO4 troubleshooting
    (Lazy Maisons)
    5. Advanced Flush Keypad by UPLIFT Desk
    (UPLIFT Desk)
    6. Resetting Your Sit Stand Desk - When an Error Code is Displayed
    (Zen Space Desks)

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